Two-Day Conference · June 2026
Service Connect
A two-day conference for the Service Delivery team exploring how we work today and shaping how we work tomorrow.
A two-day conference for the Service Delivery team exploring how we work today and shaping how we work tomorrow.
Opposite is a consultancy that brings together organisational psychology, human factors, human-centred design and safety. We design conferences and change programs that put the people doing the work at the centre — turning conversation into shared commitments that actually travel beyond the room.
You are at the centre of this. The two days are a chance to connect, look ahead together, and agree on how we want to work together as a team.
Build deeper connections across the function across regions, between field and office, and between the leadership team and the people doing the work.
Explore the futures shaping our work like the energy transition, AI, evolving customer expectations and decide what they mean for Service Delivery.
Leave with a small set of shared behaviours and priorities such as what we'll do differently on Monday, and how we'll measure that we're sticking with it.
Over the past couple of months we've been listening to your ideas through interviews, a survey and design workshops. Service Connect is built directly from what came back.
25 one-on-one conversations across the function — field, office, leadership, Tas, Vic.
30 responses across the team capturing what's working, what isn't, and where we want to go.
Two co-design sessions with leadership to shape an agenda that responds to what we heard.
Two days designed around your voice. A space to act on them together.
A handful of bigger forces are shaping our work, and they form the backdrop for the two days. We'll explore each one through stations, scenarios and conversation.
Gas demand and the shape of our network are shifting. Asset decisions need to consider where the network is heading.
AI is moving from experimental to operational in utilities. How will AI change which decisions get made by which roles?
A lot of knowledge is in our heads but not in the standard ways of working. We want to shift this so we can all operate consistently.
What "good" looks like to a customer is changing. Reliability, communication and responsiveness all matter more.
The regulator expects more on risk, resilience and outcomes. The social licence for gas is no longer automatic. It needs to be earned.
Weather is more volatile, and asset prioritisation needs to weight climate-driven failure modes more heavily than it has historically.
The Tasmanian retail market is now contested. Network reliability matters more for keeping customers.
Critical infrastructure is under more threat. The conversations we have about information flow now extend into a cyber dimension.
Day 1 explores our future. Day 2 turns it into operating reality.
Opening the conference and framing the year ahead. Explore our five-year strategy — future pressures, leadership during change, and what shape our workforce needs to take.
A short walk-through of what to expect — stations, table-based activities, mixed groups across regions and roles. The two days are designed to be hands-on, not download-heavy.
From 10:30 to 3:00 (with a break for lunch), four stations run at once and groups rotate through all of them. Mixed across regions and roles, you'll work each topic in turn.
Four large-scale scenarios for where Service Delivery could be heading. Explore each, vote on what resonates, and a live group profile builds across the room.
External trends — AI, regulation, climate, customer expectations, the energy transition and more — explored through one practical question: what does this mean for me on Monday?
Exploring what you said, including the challenges and how you like to work.
Build your own AI orientation profile through a short scenario exercise, then work through real Service Delivery use cases — where AI helps, where it doesn't, and how to use it well.
Bridge between "what could the future look like" and "how we need to work differently". Setting up Day 2.
Guest keynote from Rae Bonney who is an expert in well-being and mental health, especially for the workforce in our industry. This topic will be explored further on Day 2.
Open Q&A to start the day, with questions submitted live via Slido.
A live operational scenario set in a near-future TasGas. Mixed groups, real time pressure, competing priorities. Decisions are captured live and play back as a behavioural profile per table.
Rae on designing work for psychological safety and wellbeing — and what that looks like inside the future ways of working we've shaped over the two days. Rae is also available for 1:1s through the day.
Five stations — Plan, Build, Operate, Whole-of-Life Decisions, Risk Management. At each: what would I do differently, where do I need help, where can I better support others.
Wrapping up the two days — pulling the threads together, naming where to next, and what changes on Monday.
Write down what you hope to see happen for yourself over the next three months. We'll collect them and mail them back to you in three months — a personal check-in against the futures we've explored together.
4 Invermay Rd, Invermay · Launceston, Tasmania
The Tramsheds is Launceston's premier event centre in the Inveresk Precinct, run by the team behind Matson Catering. We'll use a main auditorium for plenary moments and a Futures Lab for the stations and tablet activities — set up cabaret-style with mixed tables of 7–8, deliberately seated across regions and roles.
